I have known Rich for about 5-6months, he comes across as a lovely and clam person. Very knowledgeable and enthusiastic, always has time for you. When I entered the gym I had no clue what I wanted to do, Rich sat me down asked what I (underlined) wanted to achieve and continued to help me in my quest (which I am still trying)!!! He always has time for me no matter what time of day and always has an answer! I will continue to use him and would have no hesitation in recommending Twin Peaks fitness.